SimHelp Powerful Help Desk System

CodeCanyon SimHelp Powerful Help Desk System 9582586
Script \ PHP Script \ Help and Support Tools
Ticket \ Tickets \ SimHelp \ Agents \ Support \ Clients \ Database \ Passwords

PHP Script - SimHelp Powerful Help Desk System 9582586 by powerzan @ CodeCanyon

Script \ PHP Script \ Help and Support Tools

Make sure, every issue is resolved with SimHelp
SimHelp allows you and your agents to efficiently solve all issues of your customers within a short period, as it is built to prevent various agent-collisions with automatically locking ticket to first agent who responds, and by knowing who else is watching same ticket.

It also allows you to use internal notes on every ticket, which are visible only to agents.

You can also set, manage and meed customer expectations by setting up Service Level Agreements (SLAs) for support. You can define in what time ticket must be locked to agent and in what time it must be resolved, based on ticket’s category.

Automatic SLA violations checker will check every two hours if any SLA fulfillment rate is lower than the set. If so, it will notify you will get a notification.

Getting processes done faster
Canned Responses
Your agents will be able to stop writing the same replies to all by using pre-formatted replies.
Mass Actions
Do you need to quickly mark multiple tickets as opened? With mass actions, it takes you only a few clicks.
Suggesting Tickets
Do you know which agent has more experience for some ticket, and could speed up the process of completion of ticket? Suggest him a ticket, and he will see it in a notifications.
Focus on support, while SimHelp will take care of security
It sure is hard to manage support tickets, and at same time keeping helpdesk secure and backed-up.
SimHelp will store all passwords in a very safe way, that is very hard to break, and in case, if you lose your database, you will have at least one copy of it in your e-mail inbox, as SimHelp will create database backup automatically.

Try it, before you buy it
Ready to purchase SimHelp? Buy it now, or check out it great features!

You can try SimHelp with following credentials.
Passwords are same for all users: demo-user
Clients

- damijan.novak

- vera.kopitar

- shura.sokolov

- yulian.orlov

- lula.stephenson

Agents

- meade.haden

- benny.frye

- akim.lagounov

- vikentiy.mikhailov

- ciril.gasparic

- rok.babic

Full List of Features
Check out the awesome list of features SimHelp comes with!

- Ticket System

- Categorizing tickets by categories and products

- Priority settings

- Customizable e-mail notifications

- Option for attaching files to tickets

- Users can view all their old and new tickets

- Mass tickets actions (open, close, read, unread)

- Your local timezone support

- Full web installer

- Unlimited users and tickets with only one license

- Ready for translation

- Users

- Users can create their own account

- reCAPTCHA added to prevent any SPAM or bots

- Strong password encryption

- You can reset all clients and/or agents passwords

- Integrated Forgotten Password feature

- Agent Panel

- Viewing and replying to tickets with pre-selected category, product and/or priority

- Suggesting tickets

- Advanced ticket-filtering for more efficient work

- Edit system settings

- Create and edit products and categories

- Add and edit clients and agents (also permissions for agents)

- Suspending users

- Activity logs

- Comprehensive statistics

- Security

- Security logging

- SQL bound parameters using PDO MySQL class

- Strong password encryption

- Advanced agent permissions system

- Resetting passwords for clients, agents, or all together

- Advanced session protecting

- Automatic database backups

SimHelp is under active development and has loads of useful features.
Changelog
Version 1.1.0 Latest

- Added support for timezones
- Added notifications
- Added function to see who is watching ticket
- Implemented Thorst's jQuery Idle Timer plugin
- Added ticket suggesting
- Added update checking
- Added option for internal ticket notes
- Added automatic database backups
- Fixed when SLAs didn't work in statistics page
- Squashed some bugs
- Changed and added more colors for charts
- Implemented reCaptcha API v2
- General code and performance improvements
- A lot of settings moved from configuration file to database
- reCaptcha isn't used, if private and public API keys aren't set

Version 1.0.1

- Added message at failed MySQL connection
- Pagination fixes
- Fix when creation of canned responses was impossible
- Smarter and optimized paginations
- Ticket controls are shown by default (filters, mass actions, ..)
- Updated Bootstrap to 3.3.1

SimHelp is the right help desk system for you, your agents and clients! Buy it now

Last Update: 9 December 14; Compatible Browsers: IE8, IE9, IE10, IE11, Firefox, Safari, Opera, Chrome; Files Included: JavaScript JS, HTML, CSS, PHP, SQL; Software Version: PHP 5.4, MySQL 5.x.

Keywords: ajax, customer support, customizable, help, helpdesk, lightweight, mysql, php, responsive, support, tickets.


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